Legal notice
Dear customer,
In order to support you in exercising your right to file a complaint with an official, third-party and impartial entity, and as provided for in Law No. 144/215, of September 8, 2015, we have gathered some information that will help you in this process.
If you are not satisfied with the solution presented by our company in the face of a litigation process, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we have disclosed:
1. CNIACC – National Center for Information and Arbitration of Consumer Disputes
Tel.: 213 847 484;
E-mail: cniacc@unl.pt
2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes of the Algarve
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt
3. Consumer Dispute Arbitration Centre of the District of Coimbra
Tel.: 239 821 690/289.
E-mail: geral@centrodearbitragemdecoimbra.com
4. Consumer Dispute Arbitration Centre of Lisbon
Tel.: 218 807 000 / 218807030.
E-mail: juridico@centroarbitragemlisboa.pt;
diretor@centroarbitragemlisboa.pt
5. Consumer Information and Arbitration Centre of Porto
Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Consumer Conflict Arbitration Centre of Vale do Ave/Arbitration Court
Tel.: 253 422 410;
E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Tel.: 253 617 604;
E-mail: geral@ciab.pt
8. Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
E-mail: centroarbitragem.sras@gov-madeira.pt
Alternatively, you can consult the Consumer Portal, at www.consumidor.pt, or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.
In order to support you in exercising your right to file a complaint with an official, third-party and impartial entity, and as provided for in Law No. 144/215, of September 8, 2015, we have gathered some information that will help you in this process.
If you are not satisfied with the solution presented by our company in the face of a litigation process, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we have disclosed:
1. CNIACC – National Center for Information and Arbitration of Consumer Disputes
Tel.: 213 847 484;
E-mail: cniacc@unl.pt
2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes of the Algarve
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt
3. Consumer Dispute Arbitration Centre of the District of Coimbra
Tel.: 239 821 690/289.
E-mail: geral@centrodearbitragemdecoimbra.com
4. Consumer Dispute Arbitration Centre of Lisbon
Tel.: 218 807 000 / 218807030.
E-mail: juridico@centroarbitragemlisboa.pt;
diretor@centroarbitragemlisboa.pt
5. Consumer Information and Arbitration Centre of Porto
Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Consumer Conflict Arbitration Centre of Vale do Ave/Arbitration Court
Tel.: 253 422 410;
E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Tel.: 253 617 604;
E-mail: geral@ciab.pt
8. Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
E-mail: centroarbitragem.sras@gov-madeira.pt
Alternatively, you can consult the Consumer Portal, at www.consumidor.pt, or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.