Refund policy
As provided by law, Bodysat allows the exchange and return of items, as long as they have not been used by the customer and are in the same condition as when they were sent.
Requests for exchange or return must be addressed unequivocally to the customer service email - bodysat2.0@gmail.com or through the form available on the contact page, within a maximum period of 14 days after receiving the order.
After receiving the item(s) at our facilities, we carry out a careful analysis of them and the exchange/return will only be accepted if the following requirements are met:
a) The product(s) do not show signs of use or handling;
b) The product(s) maintain their original characteristics and intact labels, especially the hygiene labels;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and evidence of defect, if any.
The amount for the return will be refunded through the payment method originally used for the purchase within a maximum period of 14 business days or through another method to be agreed with the customer.
The amount inherent in the shipping costs is the sole responsibility of the customer, and there will be no refunds.
In the event of a return due to defect or other non-conformities in relation to the products ordered, Bodysat assumes responsibility for the shipping costs paid at the time of the return, as well as the exchange/return process.
If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the conditions mentioned above, the customer will be notified that the exchange or return will not be accepted and the item(s) will be returned to the address indicated in the first order, with the costs of this process being the responsibility of the customer.
Requests for exchange or return must be addressed unequivocally to the customer service email - bodysat2.0@gmail.com or through the form available on the contact page, within a maximum period of 14 days after receiving the order.
After receiving the item(s) at our facilities, we carry out a careful analysis of them and the exchange/return will only be accepted if the following requirements are met:
a) The product(s) do not show signs of use or handling;
b) The product(s) maintain their original characteristics and intact labels, especially the hygiene labels;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and evidence of defect, if any.
The amount for the return will be refunded through the payment method originally used for the purchase within a maximum period of 14 business days or through another method to be agreed with the customer.
The amount inherent in the shipping costs is the sole responsibility of the customer, and there will be no refunds.
In the event of a return due to defect or other non-conformities in relation to the products ordered, Bodysat assumes responsibility for the shipping costs paid at the time of the return, as well as the exchange/return process.
If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the conditions mentioned above, the customer will be notified that the exchange or return will not be accepted and the item(s) will be returned to the address indicated in the first order, with the costs of this process being the responsibility of the customer.