Terms of service
These terms and conditions apply to the use of the website www.bodysat.com by users and their relationship with our brand.
The website www.bodysat.com is owned and managed by DIVERTIDELEGÂNCIA, UNIPESSOAL, LDA, a company with tax identification number 256695970, with tax address at Travessa dos Fogueteiros 33/37 4460-724 Custóias, Matosinhos – hereinafter Bodysat with email contact bodysat2.0@gmail.com and telephone contact (+351) 939 233 350 (call to national mobile network).
These Terms and Conditions (hereinafter “Terms”) define the use of the Bodysat website (hereinafter “Website”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”). Please read all of the following sections carefully as they affect your rights and obligations under applicable law.
By ordering any of our products or services, you agree to be bound by these Terms.
You should print a copy of these Terms for future reference.
If you have any questions regarding these Terms, please contact us.
1. Agreement
By using the Website, you agree to be bound by these Terms and you authorize us to transmit data (including updated information) to obtain third party information, including but not limited to, your debit and credit card numbers or credit reports in order to authenticate your identity, validate your credit card, obtain initial credit authorization and authorize individual transactions.
2. Amendments
We reserve the right to:
– update these Terms from time to time. It is your responsibility to check for any such modifications. Such modifications will apply to your use of the Website after notification of such modifications is made by posting them on the Website. If you do not wish to accept the new Terms, you must not continue to use the Website. Your continued use of the Website after the date on which the changes take effect indicates your agreement to be bound by the new Terms;
– modify or withdraw, temporarily or permanently, this Website and the material (or parts) contained in it without notice and you agree that we shall not be liable for any modification to or withdrawal of the Website or any content;
– deactivate any user identification code or password we have given you, whether chosen by you or allocated by Us, at any time if in our opinion you have failed to comply with any of the provisions of these Terms.
3. Registration
By using this Website, you warrant that:
– you are legally capable of entering into binding contracts;
– the personal information you provide at the time of registration is true, accurate, up-to-date and complete in all respects;
– and you are not impersonating any other person or entity.
You agree to notify us immediately of any changes to your personal information by email or telephone.
4. Privacy Policy
All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website, you consent to such processing and warrant that all information provided is accurate.
When you purchase from this Website, we will ask you to enter personal details that allow us to identify you, such as your name, email address, billing address, delivery address, credit card information or other payment methods. We guarantee that this information will be stored by Us in accordance with all legal requirements in force in Portugal.
5. Protecting your security
To ensure that your debit, credit or prepaid card is not being used without your consent, we will validate the name, address and other personal information provided during the ordering process against appropriate third party databases. We take the risk of online fraud seriously. You may be contacted for additional security checks and we therefore ask for your cooperation.
Fraudulent transactions will not be tolerated and any attempt will be reported to the appropriate authorities.
By accepting these Terms, you consent to such checks being carried out. When carrying out such checks, personal information provided by you may be disclosed to registered credit agencies who may keep a record of such information. This is done solely to confirm your identity. We do not carry out any credit checks and your credit rating will not be affected. All information provided by you will be treated securely and in accordance with applicable law.
6. Compliance
This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes and regulations in relation to the Website and its use.
The User agrees not to:
– upload or transmit through the Website any computer viruses, Trojan horses, worms, logic bombs or anything else designed to interfere with or disrupt the normal operation of a computer;
– upload or transmit through the Website any defamatory, offensive or obscene material; and
– attempt to gain unauthorized access to the Website, the server on which it is hosted or any server, computer or database connected to the Website. You must not attempt any denial of service (“DoS”) attacks on our Website.
Any such breach will be reported to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing the User’s identity to them. In the event of a breach of this provision, the User’s right to access the Website will cease immediately.
We will not be liable for any loss or damage caused by a DoS attack, viruses or other technologically harmful material that may affect your computer equipment, programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted thereon, or on any web page linked to the Website.
7. Third Party Links
For the convenience of our customers, the Website may include links to other web pages or material beyond our control. Please be advised that we are not responsible for such pages or material nor do we review or endorse them. We will not be liable for the privacy practices or the content of such pages nor for any damage, loss or offence caused or alleged to have been caused in connection with our reliance on any advertising, content, products, materials or services available on such pages or external media.
8. Orders
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by email (or other means if an email address has not been provided) and you may choose to wait for the product to become available from the warehouse or cancel your order.
Any orders placed by you will be treated as an offer to purchase our goods or services and as such we reserve the right to refuse any such offer at any time. You acknowledge that the automated confirmation of your order does not constitute Our acceptance of your offer to purchase any products or services advertised on the Website. A contract between You and Us will be concluded when:
(i) you have paid for the order or;
(ii) we have dispatched the goods or commenced the services, whichever is the later, when an email will be sent to You confirming that the contract has been concluded (“Dispatch Confirmation”).
The contract will only relate to those goods or services whose dispatch has been confirmed in the Dispatch Confirmation.
We will take all reasonable care to keep your order and payment details secure and therefore, in the absence of negligence on Our part, We will not be liable for any loss You may suffer if a third party obtains unauthorised access to any data You provide when accessing or ordering from the Website.
The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts if We believe that you are ordering products in breach of this provision.
Bodysat offers delivery to the customer's address as a delivery method. When finalizing the purchase, the customer is informed of the costs of this delivery and it is the User's responsibility to assume the risk of the products once they are delivered to the delivery address specified at the time of the order. We do not accept liability when an incorrect delivery address is provided or when the User fails to collect the products at the specified delivery address.
However, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.
Bodysat entrusts the delivery of its orders to an external transport service, sending the product(s) ordered on the days and times used by the logistics company, to the delivery address indicated by the customer.
The estimated delivery time for orders is 1 to 3 business days for mainland Portugal and 3 to 5 business days for shipments to the Azores and Madeira archipelagos.
Delivery times may be delayed during periods of high order volume, such as sales periods, Christmas, Black Friday, among others.
The costs applied to shipping the order are the customer's responsibility. At the end of the purchase, the shipping cost is displayed, according to the order's destination address and the table defined above:
- Orders worth up to €50, with a destination address in mainland Portugal: €;
- Orders worth €50 or more, with a destination address in mainland Portugal: free shipping;
- Orders with a destination address in the Azores or Madeira archipelagos:
Bodysat will inform the customer of the unavailability of the product(s) ordered, and will refund the amount paid, within a maximum period of 15 (fifteen) days from becoming aware of the unavailability.
Delivery is considered to have been made upon signature on the delivery receipt at the agreed address.
9. Right to exchange or cancel
As provided by law, Bodysat allows the exchange and return of items, provided that they have not been used by the customer and maintain the same presentation conditions in relation to the time they were sent.
Requests for exchange or return must be addressed unequivocally, to the customer service email - bodysat2.0@gmail.com or through the form available on the contact page, within a maximum period of 14 days after receiving the order.
After receiving the item(s) at our facilities, we carry out a careful analysis of them and the exchange/return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics and intact labels, especially the hygiene labels;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and evidence of defect, if any.
The amount related to the return will be refunded through the payment method originally used for the purchase within a maximum period of 14 business days or through another method to be agreed with the customer.
The amount inherent in the shipping costs are the sole responsibility of the customer, and there will be no refunds.
In the event of a return due to defect or other non-conformities in relation to the products ordered, Bodysat assumes responsibility for the shipping costs paid at the time, as well as the exchange/return process.
If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the conditions set out above, the customer will be notified that the exchange or return is not accepted and the item(s) will be returned to the address indicated in the original order, with the customer being responsible for the costs of this process.
10. Prices and payment
The prices displayed on the Website include VAT at the current legal rate.
The prices displayed are correct at the time of entering the information into the system. However, we reserve the right to change prices at any time without prior notice (except for changes affecting orders for which an Order Confirmation has already been sent).
In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept your order in accordance with clause 9, we are not obliged to sell the goods at the price displayed. We always try to ensure that the prices of goods displayed on the Website are accurate, but occasionally errors may occur. If we discover an error in the price of the goods ordered by the User, the User will be informed as soon as possible and will have the option of keeping the order at the correct price or cancelling it. If the User chooses to cancel and has already paid for the goods (but they have not yet been dispatched) the User will be refunded in full.
The User confirms that the payment method is managed by the User, among the options made available by Bodysat: bank transfer, credit card, Google Pay and Apple Pay.
We reserve the right to wait for payment within 24 hours. In the event that the payment is unsuccessful, you will be notified via the email address provided.
If you do not want us to attempt to process the payment again, please cancel your order before it is processed.
We authorise the use of promotional codes strictly on the terms and conditions under which they were issued which, among others, may include terms relating to the User's eligibility to use them and a maximum order value. You should familiarise yourself with these terms and conditions before placing an order as we reserve the right to reject or cancel any orders that do not comply with these Terms even if your credit or debit card has been charged.
If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail. You may obtain a copy of the terms and conditions of the discount codes by emailing us or contacting us by telephone.
11. Intellectual Property
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights.
You acknowledge that the material and content supplied as part of the Website will remain with us. You may browse and display the content of the Website on a monitor, save the content in electronic form to disk (but not to a server or any storage device connected to a network) or print one copy of the content for your own personal, non-commercial use, provided that you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any of the material or content on the Website.
12. Limited Liability
Supply of Goods:
(a) If we fail to comply with these Terms, we shall only be liable to you for losses suffered as a result of our failure to comply (whether in contract, tort (including negligence), breach of statutory duty or otherwise) and which are a foreseeable consequence of our failure to comply.
(b) Nothing in these Terms excludes or limits our liability for:
– death or personal injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of any duty implied by applicable law;
– defective products under consumer protection law;
– any deliberate breach of these Terms that would give rise to a breach of contract; or
– any other matter for which it would be unlawful for us to exclude or attempt to exclude your liability
Use of the Website:
The Website is made available on an “as is” and “as available” basis without any representation or endorsement and we make no warranty, express or implied, in relation to it or your use of it.
You acknowledge that we cannot guarantee, and cannot be responsible for, the security or privacy of the Website or any information provided by you. You bear all risk associated with your use of the internet.
Although we try to ensure that the material included on the Website is correct, reliable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of this information or any technical problems you may experience when using the Website. If we are informed of any inconsistencies in the Website, we will attempt to correct them as soon as possible. In particular, we disclaim any liability arising from:
– incompatibility of the Website with any of the User’s equipment, programs or telecommunications connections;
– technical problems, including errors or inaccuracies of the Website; and
– failure of the Website to meet the User’s requirements.
To the fullest extent permitted by applicable law, you agree that We will not be liable for any consequential or incidental damages (both of which terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, wasted resources, loss of privacy and loss of data) or any other indirect, special or punitive damages arising out of or in connection with the use of the Website.
13. Severability
If any part of the Terms is found to be unlawful, void or for any other reason unenforceable, then that part will be deemed severable from these Terms and will not affect the enforceability and enforceability of any remaining part of these Terms.
14. Waiver
No waiver shall be construed by Us as a waiver of any preceding or succeeding breach of any of the foregoing.
15. Entire Agreement
These Terms form the entire basis of any agreement between Us and you.
16. Law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Portugal and any disputes shall be decided exclusively by Portuguese courts.
17. Reviews
By submitting a review, you grant us the right to publish, translate, derive, distribute and display such content through any media affected by us.
You grant us the right to use the name provided in connection with such content if we so choose.
The User agrees to waive the right to be identified as the author of such content and to object in a derogatory manner to such content.
Updated June 2, 2025